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The infrastructure of an organisation can vary greatly depending on its size; the larger the organisation, the greater the need for specialisation within it infrastructure. To accommodate and cater the raising needs and demand from the customers and to meet the cutting edge competitive market every department employees have to ensure their skills are sharpened from time to time. Polishing the way we deal with customers to delivering quality products requires tremendous talent and skill. Often many organizations fails to observe the importance of these skill sets until a disaster strikes.