Program Details

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Human Resources & Customer Relations

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A customer service mentality in HR requires all HR staff members to deal with employees of the company as internal customers and to see the mission of the HR department as a customer service mission. This means that each employee must be considered a valued client who can always expect to be treated with dignity and respect. To develop and manage value-added human resources policies and programs, and provide expert consultation, services and solutions in an efficient and customer-focused manner; and to provide our employees with the tools necessary to meet our customers' needs, we are committed to provide necessary trainings and information to your diverse workforce.

Program Details

  •  Excellent Customer Service
  •  Effective Presentation Skills
  •  Clerical Skills Development
  •  Employment Act
  •  Corporate Social Responsibility (CSR)
  •  Sales & Service Tax(SST)
  •  Feedback Skills
  •  Induction For New Employees
  •  Interview, Selection & Recruitment
  •  Training Needs Analysis (TNA)
  •  HR Management Skills
  •  Capturing Meeting Minutes
  •  Telephone Answering Skills
  •  Dealing With Difficult People
  •  Conflict Resolution
  •  Complaint Handling
  •  Business Etiquette
  •  Domestic Enquiry (DI)
  •  Employee Contract & Handbook
  •  Evaluating & Effectiveness Of Training
  •  Managing Absenteeism
  •  Secrets Of Managing Generation Y
  •  Harassment Prevention